Refund policy

We want you to be happy with your order. If something is not right, we are here to help.

30-day returns You have 30 days from the day your order arrives to request a return. To be eligible, items must be unopened, unused and in their original, sealed packaging, with proof of purchase. For health and safety reasons we cannot accept opened or part-used supplement tubs unless the item is faulty.

How to start a return Email us at hello@2n1supplements.co.uk with your order number and we will guide you through it. Please do not send items back before contacting us, as we will need to confirm the return address and details first.

Refunds Once we receive and inspect your returned item, we will email you to confirm whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may then take a few more days to show the refund. If more than 15 business days have passed since we approved your refund and you have not received it, contact us at hello@2n1supplements.co.uk.

Damaged, faulty or wrong items Please check your order when it arrives. If anything is damaged, faulty or incorrect, email us within 48 hours at hello@2n1supplements.co.uk with your order number and a photo, and we will arrange a replacement or full refund straight away.

Your legal rights Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013, including your right to cancel most online orders within 14 days of delivery.

Returns address: provided when your return is approved. 2N1 Supplements Ltd, Vista River Tower, 1 Trinity Way, Flat 2705, Manchester, M3 4GD.