Terms of service

Overview

This website is operated by 2N1 Supplements Ltd. Throughout the site, the terms "we", "us" and "our" refer to 2N1 Supplements Ltd, a company registered in England and Wales (company number 17300775), whose registered office is at Vista River Tower, 1 Trinity Way, Flat 2705, Manchester, M3 4GD, trading as 2N1 Supplements. We operate this store and website, including all related content, features, tools, products and services (the "Services"). Our store is powered by Shopify.

By visiting or using our Services you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use the Services.

  1. Access and account

By agreeing to these Terms, you confirm that you are at least 18 years of age. Some of our products contain caffeine and other ingredients that are not suitable for anyone under 18, or for pregnant or breastfeeding women. You are responsible for keeping your account details secure and for all activity on your account. You may not transfer or sell your account to anyone else.

  1. Our products

We have made every effort to represent our products accurately. Colours and packaging may appear slightly different on your device. All product descriptions may change at any time without notice. We may limit or discontinue any product at our discretion. Food supplements should not be used as a substitute for a varied and balanced diet or a healthy lifestyle. Always read the label and advisory information before use.

  1. Orders

When you place an order you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion, and your order is accepted only when we confirm it. We must receive and process payment before an order is accepted. If we cannot accept, change or cancel an order, we will try to contact you using the details you provided.

  1. Prices and payment

Prices, discounts and promotions may change without notice. The price charged is the price shown at the time you place your order, as confirmed in your order confirmation email. Prices are shown in pounds sterling and include VAT where applicable. Delivery costs are shown at checkout before you pay. You confirm that the payment details you provide are correct and that you are authorised to use the payment method.

  1. Shipping and delivery

We ship to addresses within the United Kingdom only. Delivery times are estimates and are not guaranteed. Once we hand your order to the carrier, responsibility for the goods passes to you. Please see our Shipping Policy and Refund Policy for full details.

  1. Intellectual property

All content on the Services, including trademarks, text, images, graphics, reviews, video and audio, and the design and arrangement of that content, is owned by 2N1 Supplements Ltd or its licensors and is protected by UK and other applicable intellectual property laws. You may use the Services for your personal, non-commercial use only. You may not reproduce, distribute, modify or republish any material from the Services without our prior written consent.

  1. Relationship with Shopify

Our store is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make are made directly with 2N1 Supplements Ltd. Shopify is not responsible for any aspect of the transaction between you and us.

  1. Prohibited uses

You may use the Services for lawful purposes only. You must not use the Services to break any law, infringe our or others' rights, transmit false or misleading information, upload malicious code, or interfere with the security or operation of the Services. We may suspend or terminate your access if you breach these Terms.

  1. Consumer rights and returns

Nothing in these Terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Returns and cancellations are handled in accordance with our Refund Policy.

  1. Disclaimer and liability

The information on the Services is provided for general information only and is not medical advice. If you have a medical condition, are taking medication, or are unsure whether a product is suitable for you, consult a doctor or pharmacist before use. To the extent permitted by law, we are not liable for indirect or consequential loss. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded under English law.

  1. Changes to these Terms

We may update these Terms from time to time by posting the revised version on this page. Your continued use of the Services after changes are posted constitutes acceptance of those changes.

  1. Governing law

These Terms of Service, and any dispute arising out of or in connection with them, are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the courts of England and Wales.

  1. Contact

Questions about these Terms should be sent to hello@2n1supplements.co.uk. Our details: 2N1 Supplements Ltd, Vista River Tower, 1 Trinity Way, Flat 2705, Manchester, M3 4GD. Telephone 07894 104282.